Shipping Information

Since SDR-Kits was started in 2008 we have shipped thousands of products and kits to happy Customers via "Small Packet" using International Postal Service. Generally this has proved to be a reliable and satisfactory service at modest cost. If reliability of delivery and speed is important then it is recommended to use optional "Internationally Signed for" (Tracked Airmail) or Courier Service Delivery.

SDR-Kits' current Shipping Charges

UK Orders
1. UK orders up to the value of GBP 40.00

SDR-Kits ships goods to value of GBP 40.00 or less by First Class Mail. There is no tracking with this service but a 'certificate of posting' is obtained by SDR-Kits. Tracked shipping option is also made available to Customers.

2. UK orders for values between GBP 40.00 and GBP 250.00

SDR-Kits ships goods for values between GBP 40.00 and GBP 250.00 by First Class Mail 'Signed For' Service. A tracking number and tracking link will be emailed to the Customer in the shipping notification.

3. UK orders to value of more than GBP 250.00

SDR-Kits ships goods to value of more than GBP 250.00 by Royal Mail 'Special Next Day Delivery before 1pm' Service (week days only). A tracking number and tracking link will be emailed to the Customer in the shipping notification.

Royal Mail Tracking: https://www.royalmail.com/track-your-item#/

International Orders

1. International orders up to the value of GBP 40.00

SDR-Kits ships goods to value of GBP 40.00 or less by Standard Airmail as Small Packet, via Deutsche Post or Royal Mail. SDR-Kits will obtain "Proof of Posting" to show that goods were posted, however tracking of shipment is not available with Standard Airmail.

Please Note: If your experience is that mail shipments sometimes get damaged or even lost then it is recommended you purchase optional "International Tracked Airmail" for orders less than GBP 40.00 in value.

2. International Orders to value of more than GBP 40.00

Goods with value of more than GBP 40.00 are shipped as Small Packet by International Tracked Airmail as Small Packet, via Deutsche Post or Royal Mail . A tracking number and tracking link will be emailed to the Customer in the shipping notification. Please note that in some countries only 'International Signed For' service is available, which offers limited tracking.

Deutsche Post Tracking: https://www.packet.deutschepost.com/web/portal-europe/packet_traceit/

Royal Mail Tracking: https://www.royalmail.com/track-your-item#/

In many countries incoming airmail shipments can also be tracked on the website of the National Postal organisation.

For example: United States of America - US Postal Service tracking link is: http://www.usps.com/

Please note: Generally status is not displayed until goods have been released by local Customs to National Post Service. Also UK tracking website may not show latest status unless shipment has been reported as been "delivered" by the Postal Service in country of destination.

3. International orders to value of more than GBP 650.00

Goods will be shipped via Express Courier Service.

How long does International Airmail Shipment take?

According to UK Royal Mail, Airmail shipment aims 3-5 business days for European destinations and from 5 to 7 business days for destinations in the Rest of the World. Please note that shipments sometimes will take much longer and up to 24 business days should be allowed, especially during the months of December and January or during National Holidays or other reasons.

Reasons for exceptional delays in Postal service delivery in certain countries (bad weather or other circumstance) may be found on the following link: http://www.royalmail.com/service-update/international

Damaged, Delayed or Lost Shipments

Contact SDR-kits by email in event goods have not been received within 24 days after date of posting stated in the Shipment advice email. For Tracked Shipping methods SDR-Kits will make claim with our Carriers on your behalf and make arrangements to ship out replacements.

If Standard Airmail was used then SDR-Kits will liaise with Carriers and attempt to obtain compensation on your behalf, however there will be no commitment by SDR-Kits apart from providing you with proof that the goods were shipped.

Courier Service Shipping

Courier Service Shipping is available for urgent or larger orders.