Cancellation and Refund Policy
Returns Policy - Cancellations
Customer satisfaction is important to SDR-Kits. If you wish to cancel an order before it has been shipped please contact us via e-mail.
For orders that have already been shipped please complete the return request form within 14 days of receipt of goods.
Once we have authorized a return, you have 14 days to return goods under UK and EU Distance Selling Regulations.
The goods must be returned in original packaging including all parts as supplied.
All items must be undamaged, and care must have been taken with the goods you wish to return.
Return shipping is at Customer's cost - we strongly recommend that items are returned using a Tracked shipping service.
Once returned goods are received SDR-Kits will refund cost of goods via the original payment method. Under Distance Selling Regulations we are not obliged to refund shipping charges.
Please note that SDR-Kits does not supply goods on 'trial and return' basis
Returns Policy - Faulty Goods
Where possible, please return in original packaging including all parts as supplied. SDR-Kits will offer the options of supplying replacement goods or a full refund.